When you book a visit or get in touch, you trust us with your details. This policy explains what we collect, why we use it, and how to reach us about it.
Information we collect
When you book, contact us, or visit the salon, we may collect information you choose to provide, including your name, phone number, email address, appointment details, service preferences, and feedback. Our booking service may also collect information needed to complete your reservation.
Our website may use analytics and conversion measurement, where configured, to understand visits and actions such as booking or phone clicks. These tools may collect browser and device information through cookies or similar technology.
How we use it
We use information to manage appointments, confirm or change bookings, send relevant reminders, respond to questions, provide the services you request, and improve our website and salon experience. We use contact details for promotional messages only in line with the consent and preferences that apply to you.
Booking partners
Dash Booking and providers that support bookings, messaging, analytics, or payments may process information needed to deliver those services. Their handling of information is also governed by their own privacy policies. We do not share your mobile number or consent to receive text messages with unrelated third parties for their marketing.
Payments
If a deposit or online payment is required, the booking platform and its payment provider handle the payment process. Review the information presented at checkout for the payment terms that apply. Please contact us if you have a question about a charge connected with your appointment.
Your choices
You can opt out of promotional text messages by following the instructions in the message, including replying STOP where that option is offered. You can also contact us to change communication preferences or ask about accessing or correcting the personal information we hold about you. Requests to delete information will be considered subject to records we need to retain for operational or legal reasons.
Security & retention
We use reasonable measures to protect personal information and limit access to people and providers who need it for the purposes described here. No online system can be guaranteed completely secure. We keep information for as long as reasonably needed to serve you and meet applicable recordkeeping requirements, then remove or anonymize it as appropriate.
Updates & contact
We may update this policy as our services or practices change. The date above shows when this page was last updated. If you have a privacy question or request, call (403) 980-2588 or visit Urban Nails & Spa at 521 2 Ave SE #3, Airdrie, AB T2B 2C2.
For appointment and website terms, see our Terms & Conditions.