We want every visit to feel easy from the moment you book. These terms explain how appointments and the information on this website work.
About these terms
These terms apply to your use of the Urban Nails & Spa website and appointments booked with our salon. We are located at 521 2 Ave SE #3, Airdrie, AB T2B 2C2. Online booking is provided through Dash Booking, which may have its own terms and privacy notice.
By using this website or placing a booking, you agree to the terms that apply to that use or booking. If you have a question before your visit, please call us at (403) 980-2588.
Appointments
Please provide accurate contact and appointment information when booking. Appointments are subject to availability and are confirmed through the booking process or directly by the salon. Service times are estimates and may vary with the work requested.
If you are running late or need to make a change, contact the salon as soon as possible so we can help with the available options.
Services & prices
Descriptions and prices on this website help you plan your visit. The current details shown in the service menu or during checkout apply to your selection. Final pricing may depend on the service, add-ons, length, design, or condition of the nails and will be discussed before the work begins.
We may update services, availability, and prices from time to time.
Changes & cancellations
To reschedule or cancel, use the option in your booking confirmation if available or contact the salon. Any cancellation window, deposit condition, or fee displayed during booking or confirmed to you for that appointment applies to that booking.
If the salon needs to adjust an appointment, we will contact you using the details you supplied and work with you on another available time.
Deposits & payments
Some appointments may require a deposit. When required, its amount and any related conditions will be shown during booking or communicated before you confirm. Online payments are handled through the booking platform and its payment provider.
For questions about a charge, deposit, refund, or service concern, please contact the salon so we can review the specific appointment.
Messages
We or our booking provider may send messages related to your booking, such as verification, confirmations, changes, and reminders. Promotional messages are sent only where permitted by your consent and communication preferences. You can follow the opt-out instructions in a message or contact us to update your preferences. Your carrier may charge message or data rates.
Website & updates
We work to keep website information accurate, but photographs, descriptions, availability, and prices can change. Please confirm any detail that matters to your booking with the salon. Links to third-party services are provided for convenience; their own terms apply when you use them.
We may update these terms by posting a revised version here. The date above shows when this page was last updated. For information about personal data, read our Privacy Policy.